Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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By: Rebecca Lane
January 7th, 2023

Are content management and knowledge management the same thing?

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By: Rebecca Lane
December 31st, 2022

Businesses have a lot of moving pieces. This includes products, services, and employees.

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By: Rebecca Lane
December 23rd, 2022

There is a right and a wrong way to do things in every company.

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By: Greg DeVore
December 14th, 2022

You’ve decided to invest in a ScreenSteps knowledge base for your company.

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By: Greg DeVore
December 13th, 2022

Do you find yourself in this situation?

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By: Jonathan DeVore
December 8th, 2022

Managing knowledge in a call center is challenging.

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By: Jonathan DeVore
November 29th, 2022

As a coach who helps companies build their training curriculums and knowledge base content, I often hear: “We want to make training videos for everything!”

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By: Jonathan DeVore
November 29th, 2022

Are your training and employee support resources putting your end-users first?

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By: Jonathan DeVore
November 20th, 2022

Onions have layers, ogres have layers and, of course, parfaits have layers. (You’re welcome, donkey.)

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By: Rebecca Lane
November 19th, 2022

Raise your hand if you’ve ever tapped through a self-paced training course without really paying attention.