The ScreenSteps Blog for Onboarding, Training, and Enablement (16)

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How to Create Employee Training Materials That Put Your End-users First

By: Jonathan DeVore
November 29th, 2022

Are your training and employee support resources putting your end-users first?

By: Jonathan DeVore
November 20th, 2022

Onions have layers, ogres have layers and, of course, parfaits have layers. (You’re welcome, donkey.)

By: Rebecca Lane
November 19th, 2022

Raise your hand if you’ve ever tapped through a self-paced training course without really paying attention.

By: Rebecca Lane
November 13th, 2022

Employee training is a hot topic in the corporate industry. What is the best way to train? What tools do you need to onboard your employees?

By: Jonathan DeVore
November 11th, 2022

“Will ScreenSteps work for my company? I have complicated policies, processes, and procedures.”

By: Rebecca Lane
November 6th, 2022

What is a knowledge management tool?

By: Jonathan DeVore
November 4th, 2022

Do you use call shadowing as part of your call center training program?

By: Jonathan DeVore
October 30th, 2022

When people think of creating employee training videos, immediately they envision a top-of-the-line video.

By: Jonathan DeVore
October 28th, 2022

When I work with companies to develop their training strategies, I often hear: “We want to use video for everything.”

By: Jonathan DeVore
October 25th, 2022

What grade would you give your knowledge base?