The ScreenSteps Blog for Onboarding, Training, and Enablement (27)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How Much Does a Knowledge Base Cost? (4 Factors That Affect The Price)

By: Rebecca Lane
December 22nd, 2021

Confession: Whenever I go shopping, I look at the price tag on something before I take a really good look at the product.

Compliance Training: One Mistake Trainers Make (+ What to Try Instead)

By: Jonathan DeVore
December 20th, 2021

If you're in a business that has compliance regulations, mistakes are not an option. Mistakes can lead to:

11 Metrics to Measure Call Center Agent Performance (+ Formulas)

By: Rebecca Lane
December 19th, 2021

Whether we mean to or not, we score everything in life.

How to Improve Call Center Agent Performance (7 Ways)

By: Rebecca Lane
December 18th, 2021

When I coached high school volleyball, each of my players had different strengths and weaknesses.

What is a Compliance Management System? And Why is it Important?

By: Jonathan DeVore
December 17th, 2021

There’s no playing around when it comes to compliance at a bank. There are laws and regulations that your bank must follow or you’re out of the business. No pressure.

How ScreenSteps Helps Call Centers Reduce Call Escalation [VIDEO]

By: Jonathan DeVore
December 14th, 2021

At a call center, you track a variety of metrics to ensure your call center agents are performing at the optimal level.

3 Software Tools That Help You Train Your Call Center Agents

By: Rebecca Lane
December 12th, 2021

“Don’t put all your eggs in one basket.” It’s a cliche phrase that has rung true for most of my life. You don’t want to put all your hopes and expectations into one outcome.

Document Library vs Knowledge Base: What is The Difference?

By: Rebecca Lane
December 11th, 2021

You know when you go to the eye doctor and they ask you to choose between two lenses. “Which is clearer: one or two?” “How about two or three?”

Private vs Public Knowledge Base: What Are My Options With ScreenSteps?

By: Jonathan DeVore
December 8th, 2021

When it comes to serving your customers, you like to have options. In the past, you’ve relied solely on your customer service team to support customers. And they’ve done a great job, but you recognize that it’s a changing world.

How Can You Use ScreenSteps With Your Corporate Training? [VIDEO]

By: Jonathan DeVore
December 6th, 2021

Creating a corporate training program for your company is challenging. There are multiple training resources out there and it's difficult to know which will be the most helpful for your employees.

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