Employee/Customer Onboarding, Training and Enablement
Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.
By:
Greg DeVore
February 11th, 2023
Have you ever been in an organization that spent a lot of time writing documentation but saw almost no benefit?
By:
Greg DeVore
January 10th, 2023
When it comes to the person in charge of managing your company's knowledge, I prefer the role of Knowledge Operations Manager to that of Technical Writer.
By:
Greg DeVore
December 14th, 2022
You’ve decided to invest in a ScreenSteps knowledge base for your company.
By:
Greg DeVore
October 14th, 2022
After being assigned to consolidate your knowledge and/or improve employee training in your company, you’ve found ScreenSteps.
By:
Greg DeVore
July 31st, 2022
When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.
By:
Greg DeVore
July 23rd, 2022
When call centers go through turnover, expansion, or bring on a BPO, they maintain metrics by burning out their supervisors.