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Posted on Oct 28, 2016 4:17:45 PM by Greg DeVore

Your PowerPoint Deck is Not Your Documentation

Oh, the all powerful PowerPoint Deck. PowerPoint is a part of almost every training event you will deliver or participate in. Whether it be live, a webinar or an e-learning module PowerPoint will probably be involved in some part of the process.

Posted on Oct 8, 2015 2:52:35 PM by Greg DeVore

5 Ways ScreenSteps Makes Your Company Look More Professional

It didn't used to matter what your documentation site looked like. Gobs of text. No formatting. No design. They were awful to look at and nobody cared. 

But those days are gone. Today, the quailty of your knowledge base can play a major role in the perception of your company and your product. But making a great looking knowledge base can be tricky if you don't have the right tools. In this artilce I am going to outline 5 ways ScreenSteps makes you look great.

1. A beautiful knowledge base

The first thing ScreenSteps will do for you is give you a beautiful looking knowledge base. What your knowledge base looks like is one of the trust factors your customers will rely on. When you have a great looking knowledge base your customers will have more confidence in your company.

Posted on Oct 5, 2015 11:30:35 AM by Greg DeVore

5 Ways ScreenSteps Helps New Documentation Managers Do Their Job Better

There are many ways that ScreenSteps can help you write and deliver documentation that your customers actually want to read. But there are a few features that are especially beneficial for new documentation managers. Here are the top 5.

1. You don't need a PhD to use ScreenSteps

If you are a new documentation manager then you have enough things to deal with. Dealing with overly complicated software shouldn't be one of them. The typical training time to get up and running in the ScreenSteps authoring tool is about 15-30 min. Other solutions can take weeks or even months to learn. Many of our customers tell us that they felt like they needed a PhD to use other solutions.

Posted on Sep 30, 2015 7:00:00 AM by Greg DeVore

How ScreenSteps Helps Enterprise Software Companies Deliver Customer Success with Better Documentation

Enterprise software is very different from other types of software. Many enterprise applications only have a handful of customers who pay a very large amount of money. That means that each customer relationship is crucial. Gaining or losing a single customer can have a major impact on your business.

Posted on Sep 29, 2015 2:54:00 PM by Greg DeVore

Documentation Ninja Tricks: Changing Text on a Web Page for a Screenshot

One of the worst parts about using screenshots in your documentation is getting rid of sensitive information that you don't want showing up in your documentation. This could be names, email addresses, or anything else you don't want showing up.

Posted on Aug 12, 2015 9:03:00 AM by Greg DeVore

How to Evaluate your Documentation

How do you know if your online documentation is making an impact? How do you know what you need to improve? In this article, we are going to give you a a few questions you can use to evaluate how well your documentation site is prepared to help your customers.

Posted on Aug 5, 2015 9:02:00 AM by Greg DeVore

How to Know What Customer Support Articles you Need to Write

One of the most overwhelming tasks for a new documentation manager or customer success manager is knowing what content they need to create.

Posted on Jul 3, 2015 10:00:00 AM by Greg DeVore

ScreenSteps is Making an Impact (Customer Survey Results)

A few months ago we launched a survey to see what kind of impact ScreenSteps was having in the businesses and organizations that use it. We were interested in answering a few questions:

  • Did our customers feel more productive?
  • Did they feel like they were creating better documentation?
  • Was ScreenSteps helping them improve their business or organization?

Posted on Jun 25, 2015 9:04:00 PM by Greg DeVore

It’s time to put your product documentation on the web

It’s time to put your product documentation on the web

We have been telling companies for a long time that they need to move their product documentation out of PDF and Word files and onto the web. This has been true for awhile, but over the last 12 months we have seen the number of companies doing this start to increase. Here are a few reasons why it is more important than ever to move your product documentation to the web.

Posted on Jun 17, 2015 8:56:00 AM by Greg DeVore

You Just Got Put In Charge of Your Product Documentation - Where to Start

Your boss just told you, “We need to do some product documentation. Can you look into that?” It can seem like a simple task at first but quickly gets overwhelming. We speak with a lot of people who have just been given the task of recommending a documentation strategy for their product and they aren’t quite sure where to start. Hopefully this article will help you out a bit as you try to break the task down into manageable chunks.