You wouldn’t want to live in a house that wasn’t carefully planned.
Knowledge is power, which is why a knowledge base empowers your company.
If you’ve completed training a new group of employees using traditional methods (i.e. lecturing and demoing what to do), then you’re probably experiencing the following after training is over...
Over the past nine years of working in the content management and training industry, I’ve been surprised at how little employee training has changed.
When you imagine onboarding new hires or employee training, what do you think of?
You could be launching a new call center. Or maybe your call center is growing. Maybe your customer satisfaction score (CSAT) is lower than you want. Alternatively (and unfortunately), maybe you’ve had a larger number of escalations or complaints than you care to admit.
There's a reason you have an annual check-up at your doctor's office.
When you think of call center training, what do you envision?
Building a company knowledge base takes a lot of work.
