The ScreenSteps Blog for Onboarding, Training, and Enablement

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

What is Change Management in Business?

By: Rebecca Lane
May 11th, 2023

Change can be exciting … but it can also be daunting.

Confluence vs SharePoint: Which to Use for Knowledge Management?

By: Rebecca Lane
May 5th, 2023

You need a knowledge management platform for your policies, procedures, and other knowledge resources. And you need your employees and/or customers to be able to reference those resources at any time.

How Call Centers Manage Their Knowledge (7 Key Action Items)

By: Rebecca Lane
April 27th, 2023

Knowledge is the core of your call center. And yet, knowledge often takes a back seat in priority.

4 Software Tools to Use For Call Center Knowledge Management

By: Rebecca Lane
April 14th, 2023

Your call center has a lot of information and resources. And your call center agents are expected to know most, if not all, of those policies and procedures.

What is Knowledge Base Software?

By: Rebecca Lane
April 7th, 2023

Where do you store all your company resources?

How to Build and Manage a Knowledge Base for Call Centers

By: Rebecca Lane
March 19th, 2023

Your call center has a lot of different calls to handle. With so many different policies and proceudres, it is difficult for agents to keep track of and remember the different procedures.

What is Knowledge Management? (A Beginner’s Guide)

By: Rebecca Lane
March 5th, 2023

My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.

9 Best Practices for Knowledge Management in Your Business

By: Rebecca Lane
February 26th, 2023

Your company is a well-oiled machine … when everyone is at work.

Zingtree vs ScreenSteps: Which Should I Use For My Call Center?

By: Rebecca Lane
February 19th, 2023

Let’s face it — some of your call center procedures are complicated.

5 Ways ScreenSteps Helps With Knowledge Management

By: Rebecca Lane
February 10th, 2023

Knowledge management is challenging. Despite that, every company needs it.

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