You need a knowledge management platform for your policies, procedures, and other knowledge resources. And you need your employees and/or customers to be able to reference those resources at any time.

Knowledge is the core of your call center. And yet, knowledge often takes a back seat in priority.

Your call center has a lot of information and resources. And your call center agents are expected to know most, if not all, of those policies and procedures.

Where do you store all your company resources?

Your call center has a lot of different calls to handle. With so many different policies and proceudres, it is difficult for agents to keep track of and remember the different procedures.

My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.

Your company is a well-oiled machine … when everyone is at work.

Let’s face it — some of your call center procedures are complicated.

Knowledge management is challenging. Despite that, every company needs it.

You heard terms like knowledge management and knowledge base, but knowledge ops is a new one.