Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Rebecca Lane

Content Marketing Manager

Blog Feature

By: Rebecca Lane
June 10th, 2023

Searching for the right software solution can be overwhelming.

Blog Feature

By: Rebecca Lane
June 4th, 2023

Change comes in many different shapes and sizes — even in business. And change can be challenging in business.

Blog Feature

By: Rebecca Lane
May 21st, 2023

Change is the only constant in business … and in life.

Blog Feature

By: Rebecca Lane
May 11th, 2023

Change can be exciting … but it can also be daunting.

Blog Feature

By: Rebecca Lane
May 5th, 2023

You need a knowledge management platform for your policies, procedures, and other knowledge resources. And you need your employees and/or customers to be able to reference those resources at any time.

Blog Feature

By: Rebecca Lane
April 27th, 2023

Knowledge is the core of your call center. And yet, knowledge often takes a back seat in priority.

Blog Feature

By: Rebecca Lane
April 14th, 2023

Your call center has a lot of information and resources. And your call center agents are expected to know most, if not all, of those policies and procedures.

Blog Feature

By: Rebecca Lane
April 7th, 2023

Where do you store all your company resources?

Blog Feature

By: Rebecca Lane
March 19th, 2023

Your call center has a lot of different calls to handle. With so many different policies and proceudres, it is difficult for agents to keep track of and remember the different procedures.

Blog Feature

By: Rebecca Lane
March 5th, 2023

My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.