Your call center has a lot of different calls to handle. With so many different policies and proceudres, it is difficult for agents to keep track of and remember the different procedures.
My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.
Your company is a well-oiled machine … when everyone is at work.
Let’s face it — some of your call center procedures are complicated.
Knowledge management is challenging. Despite that, every company needs it.
You heard terms like knowledge management and knowledge base, but knowledge ops is a new one.
When it comes to quick reference guides, the intricate details about how you actually write your guides are dependent on the software you use.
Over the past few months, I’ve become a digital nomad. It’s been a unique and exciting time in my life. However, what people don’t tell you is that the digital nomad life means you spend a lot of your free time planning.
Are content management and knowledge management the same thing?
