Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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Find & Follow

By: Greg DeVore
August 27th, 2023

You're considering running a Find & Follow Workshop. But, to be honest, you’re not sure why you need it.

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knowledge transfer

By: Rebecca Lane
August 26th, 2023

At last, you’ve identified the problem. You know why employees are making frequent mistakes, why tasks take a long time, and why performance metrics aren’t where they should be.

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knowledge transfer

By: Rebecca Lane
August 18th, 2023

Are your employees making frequent mistakes? Do your new hires finish onboarding and still aren’t able to perform their jobs?

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By: Greg DeVore
August 12th, 2023

Before you launch a new knowledge base, you need a plan. And yet, often companies just jump into creating content.

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By: Rebecca Lane
August 6th, 2023

How do you manage your company’s knowledge?

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knowledge transfer

By: Rebecca Lane
August 4th, 2023

What is the best way to transfer knowledge to your employees?

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Tribal Knowledge

By: Greg DeVore
July 24th, 2023

Tribal knowledge has a significant impact on your business’s efficiency and productivity. Tasks take longer, knowledge is easily lost, service is inconsistent, and employees are stressed and lack confidence.

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By: Rebecca Lane
July 23rd, 2023

Tribal knowledge is the most common knowledge transfer strategy — and, yet, it is the least effective approach to sharing knowledge in a business.

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knowledge transfer | Tribal Knowledge

By: Jonathan DeVore
July 18th, 2023

Is your company dependent on tribal knowledge?