Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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By: Rebecca Lane
August 6th, 2023

How do you manage your company’s knowledge?

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knowledge transfer

By: Rebecca Lane
August 4th, 2023

What is the best way to transfer knowledge to your employees?

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Tribal Knowledge

By: Greg DeVore
July 24th, 2023

Tribal knowledge has a significant impact on your business’s efficiency and productivity. Tasks take longer, knowledge is easily lost, service is inconsistent, and employees are stressed and lack confidence.

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By: Rebecca Lane
July 23rd, 2023

Tribal knowledge is the most common knowledge transfer strategy — and, yet, it is the least effective approach to sharing knowledge in a business.

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knowledge transfer | Tribal Knowledge

By: Jonathan DeVore
July 18th, 2023

Is your company dependent on tribal knowledge?

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By: Greg DeVore
July 16th, 2023

You’re launching a new knowledge hub in your business.

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By: Jonathan DeVore
July 14th, 2023

Your company is operating using tribal knowledge. That involves a lot of employees asking coworkers and supervisors questions because the information is stuck in your experts’ heads.

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By: Greg DeVore
July 8th, 2023

Your company is implementing a knowledge base or knowledge ops platform. You want to launch the new software on time, so you’ve decided you need a plan.

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Find & Follow

By: Greg DeVore
June 30th, 2023

Launching a new knowledge base or other knowledge management tool takes a lot of work.