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Recent Posts by Jonathan DeVore

Recent Posts

Posted on Feb 20, 2014 10:32:00 AM by Jonathan DeVore

Fill up Your Zendesk Knowledge Base with Better Help Articles

We're happy to announce a new and improved Zendesk integration. It now works with Zendesk Legacy AND Help Center, is a much faster setup, and has a tighter integration with Zendesk so that you can author everything in ScreenSteps.

Posted on Feb 17, 2014 1:00:00 PM by Jonathan DeVore

10 Examples of Great End User Documentation

In a previous article, I went over 14 examples of documentation mistakes you might be making. Today, I'm going to show you 10 examples of what makes great end user documentation.

I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn't write them the same way. Technical documentation is meant to teach somebody everything there is to know about a subject, whereas end user documentation is meant to just show somebody the necessary steps to accomplish a task and answer "How to..." questions.

The examples I show are examples of what makes great end user documentation.