It's difficult to know exactly what you should include in your ScreenSteps Workflow Articles. When you are writing the articles, you want to provide your employees with all the information they need without overwhelming them. So, what should you include in your ScreenSteps Workflow Articles? ScreenSteps makes it fast and easy to document your procedures. You just need to know what you are writing in your procedures. In a previous blog post, I provided 5 tips on how to write Workflow Articles: Clarify when somebody uses this article Clarify what the reader needs to do What background knowledge does the reader already have? Provide additional resources Determine the minimum amount of information the reader needs Applying these tips that I use to help clients write help guides, I'll show you how I work through an article to determine what to include and what to leave out. In the 8-minute video below, I'll use the 5 tips and talk through my process so that you have an example of what to consider when constructing articles.
Capturing screenshots for your help guides can take a lot of time. You may be familiar with the process of: Grabbing screenshots, Annotating those screenshots using something like Microsoft Paint, Saving it to their desktop, and Inserting the image into a Word document or a PowerPoint slide.
Any parent knows that when you are on a long road trip, at some point you're going to hear the question: Are we there yet?
Have you ever needed to create a new article in ScreenSteps, but then sat there looking at the blinking cursor, wondering:
If your team is about to implement a new cloud system in your business, ScreenSteps can help you run a great training event.
Three days ago, Theresa (made-up name) went through your required training on how to use the new system. Now it’s time to apply what she learned.
When your company implements new technology, you will need to create learning materials for the rollout training. And that can be intimidating.
1. List the types of questions your call center receives Before you can start writing a call center script, you need to know what questions need to be answered. These are the questions that callers are asking the agents.
Higher-level managers look at budget money like a seed. If they plant money in a system or an initiative, they want to see it produce fruit.
What other types of applications could I use ScreenSteps with? ScreenSteps primarily helps in three situations in a company:
