The ScreenSteps Blog for Onboarding, Training, and Enablement

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Jonathan DeVore

Customer Success

How to Use the Screen Capture Tool in the ScreenSteps Desktop Editor [VIDEO]

By: Jonathan DeVore
June 29th, 2021

Capturing screenshots for your help guides can take a lot of time. You may be familiar with the process of: Grabbing screenshots, Annotating those screenshots using something like Microsoft Paint, Saving it to their desktop, and Inserting the image into a Word document or a PowerPoint slide.

How Long Will it Take to Launch ScreenSteps at My Call Center? (+ 7 Steps for Launch)

By: Jonathan DeVore
June 27th, 2021

Any parent knows that when you are on a long road trip, at some point you're going to hear the question: Are we there yet?

5 Tips for Writing Workflow Articles for Employees in ScreenSteps [VIDEO]

By: Jonathan DeVore
June 23rd, 2021

Have you ever needed to create a new article in ScreenSteps, but then sat there looking at the blinking cursor, wondering:

How to Use ScreenSteps to Support Employees After a Cloud Implementation [Video]

By: Jonathan DeVore
June 21st, 2021

If your team is about to implement a new cloud system in your business, ScreenSteps can help you run a great training event.

How Does ScreenSteps Fill the Learning & Performance Gap? [VIDEO]

By: Jonathan DeVore
June 17th, 2021

Three days ago, Theresa (made-up name) went through your required training on how to use the new system. Now it’s time to apply what she learned.

3 Steps To Set Up ScreenSteps For Cloud Implementation Training [VIDEO]

By: Jonathan DeVore
June 16th, 2021

When your company implements new technology, you will need to create learning materials for the rollout training. And that can be intimidating.

6 Best Practices For Writing a Call Center Script For BPO Agents

By: Jonathan DeVore
June 10th, 2021

1. List the types of questions your call center receives Before you can start writing a call center script, you need to know what questions need to be answered. These are the questions that callers are asking the agents.

4 Ways to Show The ROI of ScreenSteps For Your Financial Institution

By: Jonathan DeVore
June 6th, 2021

Higher-level managers look at budget money like a seed. If they plant money in a system or an initiative, they want to see it produce fruit.

Can I Use ScreenSteps For More Applications Than nCino?

By: Jonathan DeVore
May 28th, 2021

What other types of applications could I use ScreenSteps with? ScreenSteps primarily helps in three situations in a company:

Is it Time to Invest in ScreenSteps or Should You Continue Using SharePoint?

By: Jonathan DeVore
May 23rd, 2021

Your company has been using SharePoint for a while now. While it has helped your company in some ways, there are some capabilities that you wish you had to manage your knowledge base. So you’re considering other options.

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