How should you title your knowledge base articles?

Two years ago, most call centers couldn’t fathom having agents working remotely. Then Covid changed all of that. Work-from-home call centers are normal now.

Sometimes people confuse a ScreenSteps knowledge base for an intranet service. Essentially, they think we are the equivalent of fraternal twins, similar with a slightly different look.

Do you ever go to start a project and think, “That’s impossible”?

What is the purpose of your knowledge base? Your knowledge base is there to help employees when they are stuck.

Your business is growing and customer calls are starting to pick up. You realize you need to figure out a customer service plan to support your customers. And, ultimately, you realize it is time for your business to have a call center.

Whenever you need to document policies and procedures for your business, you know it is going to take time.

If you’re in charge of knowledge management and you’re creating a knowledge base for your department, you might have the question:

You’ve decided to get serious about knowledge management. And you have (or are looking for) knowledge base software to prove it.

You need a knowledge base to support your business. A knowledge base is a great way to centralize your company’s knowledge and provide your employees access to the information they need to do their jobs.