The ScreenSteps Blog for Onboarding, Training, and Enablement (12)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

What is Change Management in Business?

By: Rebecca Lane
May 11th, 2023

Change can be exciting … but it can also be daunting.

How to Launch Your Knowledge Base on Time

By: Jonathan DeVore
May 8th, 2023

It's time to get a new knowledge base for your business. So, you research knowledge base software options, select the tool that you think is best for your company, and create a plan to launch it.

Confluence vs SharePoint: Which to Use for Knowledge Management?

By: Rebecca Lane
May 5th, 2023

You need a knowledge management platform for your policies, procedures, and other knowledge resources. And you need your employees and/or customers to be able to reference those resources at any time.

Why Your Employees Need More Hands-On Experiences During Training

By: Jonathan DeVore
May 1st, 2023

What if doctors only learned how to perform surgery in a classroom? They simply would attend lectures and after they covered all the materials they would be qualified to perform heart and brain surgeries.

How Call Centers Manage Their Knowledge (7 Key Action Items)

By: Rebecca Lane
April 27th, 2023

Knowledge is the core of your call center. And yet, knowledge often takes a back seat in priority.

How to Expand ScreenSteps Usage to Other Teams (+ Why It’s Worth It)

By: Greg DeVore
April 21st, 2023

You’ve been using ScreenSteps for one of your organization’s teams.

4 Software Tools to Use For Call Center Knowledge Management

By: Rebecca Lane
April 14th, 2023

Your call center has a lot of information and resources. And your call center agents are expected to know most, if not all, of those policies and procedures.

What is Knowledge Base Software?

By: Rebecca Lane
April 7th, 2023

Where do you store all your company resources?

Is Your Knowledge Management Strategy Effective? (6 KPIs to Track)

By: Jonathan DeVore
April 2nd, 2023

How effective is your knowledge management plan? The answer is in your KPIs.

What is a Find & Follow Organization?

By: Greg DeVore
March 27th, 2023

It’s been a journey to develop the methodology for a Find & Follow Organization.

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