How effective is your knowledge management plan? The answer is in your KPIs.

It’s been a journey to develop the methodology for a Find & Follow Organization.

What is your biggest challenge with your business?

Lecture-based training is the least effective training strategy. You’ve probably experienced this first-hand. You attend a 2-hour training and the next day, when somebody asks you what it was about, you can vaguely remember a couple of key points.

Your call center has a lot of different calls to handle. With so many different policies and proceudres, it is difficult for agents to keep track of and remember the different procedures.

You’re on your way to implementing a ScreenSteps knowledge base using the Find & Follow Training Framework. Congratulations!

Writing line-by-line directions in a basic text document isn't the only way to document your standard operating procedures.

My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.

Are your digital guides text-heavy? Do you write long paragraphs for your process documentation?

Your company is a well-oiled machine … when everyone is at work.