The ScreenSteps Blog for Onboarding, Training, and Enablement (13)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How to Become a Find & Follow Organization (3 Essential Changes)

By: Greg DeVore
March 26th, 2023

What is your biggest challenge with your business?

What Does a Find & Follow Training Look Like?

By: Jonathan DeVore
March 24th, 2023

Lecture-based training is the least effective training strategy. You’ve probably experienced this first-hand. You attend a 2-hour training and the next day, when somebody asks you what it was about, you can vaguely remember a couple of key points.

How to Build and Manage a Knowledge Base for Call Centers

By: Rebecca Lane
March 19th, 2023

Your call center has a lot of different calls to handle. With so many different policies and proceudres, it is difficult for agents to keep track of and remember the different procedures.

Common Mistakes When Implementing Find & Follow Training

By: Jonathan DeVore
March 10th, 2023

You’re on your way to implementing a ScreenSteps knowledge base using the Find & Follow Training Framework. Congratulations!

What Type of Article Should You Create for a Step-by-Step Procedure?

By: Jonathan DeVore
March 8th, 2023

Writing line-by-line directions in a basic text document isn't the only way to document your standard operating procedures.

What is Knowledge Management? (A Beginner’s Guide)

By: Rebecca Lane
March 5th, 2023

My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.