The ScreenSteps Blog for Onboarding, Training, and Enablement (13)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

What Type of Article Should You Create for a Step-by-Step Procedure?

By: Jonathan DeVore
March 8th, 2023

Writing line-by-line directions in a basic text document isn't the only way to document your standard operating procedures.

What is Knowledge Management? (A Beginner’s Guide)

By: Rebecca Lane
March 5th, 2023

My first job after graduating from college was starting a news website for a magazine company. The company had been successful in printing its magazines and wanted to expand its reach by moving into the modern age.

7 Tips to Make Your Digital Guide and Job Aids More Scannable

By: Jonathan DeVore
March 1st, 2023

Are your digital guides text-heavy? Do you write long paragraphs for your process documentation?

9 Best Practices for Knowledge Management in Your Business

By: Rebecca Lane
February 26th, 2023

Your company is a well-oiled machine … when everyone is at work.

How ScreenSteps Prepares You to Manage Change

By: Jonathan DeVore
February 25th, 2023

Nobody likes change. And making changes to your company … well, let’s just say you wish you didn’t have to.

What to Include in a Foundational Video For Employee Training (5 Tips)

By: Jonathan DeVore
February 21st, 2023

Do your new hires feel overwhelmed during training?

Zingtree vs ScreenSteps: Which Should I Use For My Call Center?

By: Rebecca Lane
February 19th, 2023

Let’s face it — some of your call center procedures are complicated.

How Do I ‘Find the Time’ to Implement ScreenSteps? (6 Strategies)

By: Jonathan DeVore
February 18th, 2023

You’ve got a busy work schedule. Days are filled with meetings, paperwork, and being interrupted by employees with questions.

2 Key Indicators Your Digital Guides and Job Aids Aren’t Working

By: Jonathan DeVore
February 15th, 2023

Do you find it difficult to document instructions clearly?

How to Deflect Employee Questions With Clear Digital Guides

By: Greg DeVore
February 11th, 2023

Have you ever been in an organization that spent a lot of time writing documentation but saw almost no benefit?

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