Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

By: Greg DeVore
July 17th, 2020

If you are looking at ScreenSteps, you aren't just looking for a place to store information. You are hoping to improve how your business runs. Our goal is to help you make the best decision possible for your business with as little headache as possible. We know that decisions like purchasing a new documentation and training platform happen in stages, and one of the first stages is deciding, "Is it worth my time to build a proof of concept in ScreenSteps?" After working with many customers, we have found that allowing us to upload 1-3 example procedures for you into a ScreenSteps trial account will help you make a decision about whether or not to continue evaluating ScreenSteps in as little time as possible. In this article, we will answer some common questions people have about uploading their example content and give you some tips for gathering examples to send to us.

Blog Feature

Call-Center

By: Greg DeVore
July 8th, 2020

You're concerned that if you use scripts in your call center then your agents will sound robotic. We get it. In this article, I'm going to discuss the pros and cons of scripts and how to get all of the benefits of providing suggested text (or prompts) without the robotic downside of scripts.

Blog Feature

Call-Center

By: Jonathan DeVore
June 29th, 2020

If you're about to meet with the ScreenSteps team to discuss using ScreenSteps at your call center, check out the video below to get answers to the most common questions. That way, we can make the most or our time together during our meeting.

Blog Feature

Call-Center

By: Jonathan DeVore
June 11th, 2020

If you are a trainer, manager, or director at a contact center, then this article is probably for you. If you have one of those roles and you need to decrease training time, improve training results, and eliminate agent mistakes then this article is definitely for you. The videos in this article will introduce you to Zero Memorization Training and help you see exactly how you can apply it to your contact center. Video #1: What is Zero Memorization Training? The video below will give you a quick introduction to Zero Memorization Training and what results you can achieve (hint: decrease your "Time To Proficiency" for new agents by at least 50%).

Blog Feature

Call-Center

By: Jonathan DeVore
June 3rd, 2020

If you've just recently heard about ScreenSteps, then you may not be familiar with how it can help your contact center. So, here's an introduction.

Blog Feature

Live Training | Training | Documentation

By: Jonathan DeVore
June 1st, 2020

During the first five minutes of any software trial, you have to make one decision: Should I invest more time learning about this software or should I move on to something else? When you start your ScreenSteps trial, it's no different. You need to decide if ScreenSteps is something you should dedicate more time to learning about and whether you should use it in your organization. To help you make that decision, I recommend starting off doing five things.

Blog Feature

Live Training | Training | Documentation

By: Jonathan DeVore
May 27th, 2020

When you begin authoring in ScreenSteps, you'll notice that the editor looks a little different than what you see in Word or Google Docs. In this video, I'll show you the basic ScreenSteps editor and how it will help you create better guides for your employees and your customers.

Blog Feature

Live Training | Training

By: Jonathan DeVore
May 22nd, 2020

You know that you need a great knowledge base to do Zero-Memorization Training, but what does a great knowledge base look like? Check out the video below and keep on reading to find out.

Blog Feature

Live Training | Training

By: Jonathan DeVore
May 20th, 2020

If you know about Zero-Memorization Training but aren't sure how it would look if you implemented it in your employee training program, check out the video below to learn what it looks like.

Blog Feature

Live Training | Training

By: Jonathan DeVore
May 19th, 2020

If you are in charge of training employees at your company, and you're tired of how long it takes for new-hires to independently do their job, then you're going to love the Zero Memorization Training approach.