Employee Training

Improve Your Training: Create an Outcome Statement to Improve Employee Performance

Greg DeVore - Jun 26, 2018 5:53:20 PM

 

What will this article help you do?

This article is going to help you achieve better training results in less time by teaching you how to create clear training "Outcome Statements".


What if I told you that you were lost? But then I didn’t tell you where you needed to go? How would you develop a plan? How would you know if you were making progress? How would you know when you weren’t lost any more?

Create an Outcome Statement

In employee training, you clarify the destination by creating a clear definition of the outcome you want to achieve. We call this an “Outcome Statement.” Getting this definition right can make all of the difference.

An ambiguous Outcome Statement will make it difficult to create training materials, measure progress, and determine success.

A clear Outcome Statement will help you know:

  • Exactly what training materials to create
  • Exactly what to measure
  • Exactly when you have achieved success (or failure)

Attributes of a good Outcome Statement

Topics: ScreenSteps Employee Training Platform

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4 Steps to Automate How You Teach New Employees Your Company Policies, Procedures, and Processes

Jonathan DeVore - Mar 28, 2018 12:25:07 PM

When new employees are hired on, your company needs to take care of 3 main things:

  1. Paperwork (insurance, taxes)
  2. Compliance training (e.g. ethics training, security awareness training)
  3. Operations training (policies, processes, and procedures)

I'm betting that you've already got something in place for #1 or #2. Plenty of HR systems deal with paperwork, and several LMS apps deal with compliance training.

The question for today is, do you have a system in place for #3?

Topics: ScreenSteps Employee Training Platform

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Checklists and Groups (New ScreenSteps Employee Training Platform Features)

Jonathan DeVore - Oct 10, 2017 4:06:00 PM

We wanted to give you a preview of what is coming in the new ScreenSteps Employee Training Platform. Look for future blog post that will detail all of the features. But here are a few bits.

Checklists

Job aids are great for when an employee is still learning where to click and what to do. But after awhile, employees may not need to reference the screenshots very often because they remember all (or at least most) of the clicks for performing a task.

Yet mistakes are still being made in the day-to-day operations. Billing information is incomplete, Opportunties are inaccurate, and Quotes are being sent out prematurely. Even though employees basically know how to do their job, sometimes they forget all that needs to be done. And that's where checklists come in.

Topics: ScreenSteps Employee Training Platform

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