The ScreenSteps Blog for Onboarding, Training, and Enablement (18)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Knowledge Management System: What is it? How to Use it? Who Needs One?

By: Rebecca Lane
August 27th, 2022

At the start of every school year, I was the kid who loved organizing her materials. I had to pick out the right color notebook for each subject and make sure it had a matching folder.

11 Signs Your Employee Training Program Isn't Working

By: Rebecca Lane
August 19th, 2022

Building an employee training program is not an easy feat.

Employee Training Program: 3 Phases of Find & Follow Training Framework

By: Jonathan DeVore
August 17th, 2022

When you imagine onboarding new hires or employee training, what do you think of?

Notion vs ScreenSteps: Which to Use for Policies and Procedures?

By: Rebecca Lane
August 6th, 2022

You need a way to manage your company documents. That includes creating policies and procedures, storing those guides, and making them accessible to your team.

Knowledge Base Best Practices: How to Create a Dummy-Proof Knowledge Base

By: Greg DeVore
July 31st, 2022

When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.

7 Steps to Starting a Call Center Quality Assurance Program

By: Jonathan DeVore
July 29th, 2022

You could be launching a new call center. Or maybe your call center is growing. Maybe your customer satisfaction score (CSAT) is lower than you want. Alternatively (and unfortunately), maybe you’ve had a larger number of escalations or complaints than you care to admit.

Previous All posts Next

Knowledge Management System: What is it? How to Use it? Who Needs One?

11 Signs Your Employee Training Program Isn't Working

Employee Training Program: 3 Phases of Find & Follow Training Framework

Notion vs ScreenSteps: Which to Use for Policies and Procedures?

Knowledge Base Best Practices: How to Create a Dummy-Proof Knowledge Base

7 Steps to Starting a Call Center Quality Assurance Program

5 Tips for Keeping Your Knowledge Base Healthy [VIDEO]

8 Tips on How to Maintain Quality Assurance in Your Call Center

11 Tips for Designing Knowledge Base Articles That Empower Call Center Agents

Call Center Quality Assurance Checklist: 7 Call Elements to Evaluate