The ScreenSteps Blog for Onboarding, Training, and Enablement (18)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How to Use ScreenSteps as Both an Internal and External Knowledge Base

By: Jonathan DeVore
September 4th, 2022

Knowledge is power, which is why a knowledge base empowers your company.

How to Train Employees to Be Self-Reliant (4 Keys)

By: Jonathan DeVore
September 3rd, 2022

If you’ve completed training a new group of employees using traditional methods (i.e. lecturing and demoing what to do), then you’re probably experiencing the following after training is over...

How Find & Follow Differs From Traditional Employee Training [VIDEO]

By: Jonathan DeVore
August 30th, 2022

Over the past nine years of working in the content management and training industry, I’ve been surprised at how little employee training has changed.

Knowledge Management System: What is it? How to Use it? Who Needs One?

By: Rebecca Lane
August 27th, 2022

At the start of every school year, I was the kid who loved organizing her materials. I had to pick out the right color notebook for each subject and make sure it had a matching folder.

11 Signs Your Employee Training Program Isn't Working

By: Rebecca Lane
August 19th, 2022

Building an employee training program is not an easy feat.

Employee Training Program: 3 Phases of Find & Follow Training Framework

By: Jonathan DeVore
August 17th, 2022

When you imagine onboarding new hires or employee training, what do you think of?

Notion vs ScreenSteps: Which to Use for Policies and Procedures?

By: Rebecca Lane
August 6th, 2022

You need a way to manage your company documents. That includes creating policies and procedures, storing those guides, and making them accessible to your team.

Knowledge Base Best Practices: How to Create a Dummy-Proof Knowledge Base

By: Greg DeVore
July 31st, 2022

When companies prepare to launch their knowledge base, they often get distracted by filling their knowledge base with content.

7 Steps to Starting a Call Center Quality Assurance Program

By: Jonathan DeVore
July 29th, 2022

You could be launching a new call center. Or maybe your call center is growing. Maybe your customer satisfaction score (CSAT) is lower than you want. Alternatively (and unfortunately), maybe you’ve had a larger number of escalations or complaints than you care to admit.

5 Tips for Keeping Your Knowledge Base Healthy [VIDEO]

By: Jonathan DeVore
July 26th, 2022

There's a reason you have an annual check-up at your doctor's office.

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