Working as a call center agent is an intimidating job. Call center reps have a lot to do on a single call. They have to talk to the caller, reference policies and procedures, as well as take notes all at the same time.

The great American painter, Bob Ross, always had a great attitude toward painting mistakes. He was known for calling mistakes “happy accidents.”

When trainers put together a training curriculum for onboarding new hires or cross-training/upskilling employees, it's not always clear what the best way is to teach the new information.

When people think ScreenSteps, they often think of step-by-step tutorials with screenshots.

Confusing documents, ineffective training, and a to-write list that is difficult to complete — these are all challenges that keep someone in charge of knowledge management up at night.

Knowledge management at a university is a unique challenge.

If you’ve been in the business world or taken college courses in the last decade, you’ve likely used one or both of these platforms. If not, you’ve definitely heard of them before.

Every style of writing has its own set of rules.

Maybe you are looking at new knowledge base software. Or maybe you’ve purchased knowledge base software recently. Either way, you know you need to prepare to fill your knowledge base with content.

The software world is messy. But, we can’t succeed in this modern business world without it.