The ScreenSteps Blog for Onboarding, Training, and Enablement (21)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

5 Unexpected Ideas For Adding Context-Sensitive Support

By: Jonathan DeVore
May 24th, 2022

When people think ScreenSteps, they often think of step-by-step tutorials with screenshots.

How a Knowledge Base Helps Your Business (12 Problems It Solves)

By: Greg DeVore
May 22nd, 2022

Confusing documents, ineffective training, and a to-write list that is difficult to complete — these are all challenges that keep someone in charge of knowledge management up at night.

How Do Universities Use ScreenSteps?

By: Jonathan DeVore
May 12th, 2022

Knowledge management at a university is a unique challenge.

SharePoint vs Google Drive: Which To Use For Managing Company Documents?

By: Rebecca Lane
May 8th, 2022

If you’ve been in the business world or taken college courses in the last decade, you’ve likely used one or both of these platforms. If not, you’ve definitely heard of them before.

12 Best Practices For Writing a Call Center Script

By: Rebecca Lane
May 6th, 2022

Every style of writing has its own set of rules.

A Beginner’s Guide to Knowledge Base Articles

By: Rebecca Lane
May 1st, 2022

Maybe you are looking at new knowledge base software. Or maybe you’ve purchased knowledge base software recently. Either way, you know you need to prepare to fill your knowledge base with content.

Knowledge Base Definition: What a Knowledge Base Is + Is Not

By: Rebecca Lane
April 29th, 2022

The software world is messy. But, we can’t succeed in this modern business world without it.

Top 9 Signs Your Knowledge Base isn't Working For Your Company

By: Rebecca Lane
April 27th, 2022

Any time I have to make a big purchase, I hate my life. I don’t mean to sound melodramatic, but it is the wost. There is so much research that goes into buying a new phone or car or even your health insurance.

What Information Do You Store in a Knowledge Base? (8 Resources)

By: Rebecca Lane
April 24th, 2022

There is something so satisfying about a perfectly organized closet.

11 Best Practices For Writing Knowledge Base Articles

By: Rebecca Lane
April 22nd, 2022

When I was first learning how to write in elementary school, my teacher would give us strips of colored paper so we could understand the difference between an introductory sentence, a body sentence, and a thesis statement.

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