Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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By: Jonathan DeVore
April 14th, 2022

Do you ever go to start a project and think, “That’s impossible”?

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By: Jonathan DeVore
April 11th, 2022

What is the purpose of your knowledge base? Your knowledge base is there to help employees when they are stuck.

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By: Jonathan DeVore
April 10th, 2022

Your business is growing and customer calls are starting to pick up. You realize you need to figure out a customer service plan to support your customers. And, ultimately, you realize it is time for your business to have a call center.

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By: Rebecca Lane
April 7th, 2022

Does it feel like your company’s knowledge and information are all over the place?

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By: Jonathan DeVore
April 5th, 2022

Whenever you need to document policies and procedures for your business, you know it is going to take time.

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By: Greg DeVore
April 3rd, 2022

As a user, nothing is more frustrating than reading instructions that are out of date. One of the cruelest things any organization can inflict on its users is having help files that describe buttons, icons, and features that simply don't exist anymore.

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By: Rebecca Lane
April 2nd, 2022

When you compare different knowledge base software companies, it can feel like you are comparing apples to apples. There are so few differences that it be difficult to choose.

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By: Jonathan DeVore
March 31st, 2022

If you’re in charge of knowledge management and you’re creating a knowledge base for your department, you might have the question:

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By: Jonathan DeVore
March 30th, 2022

You’ve decided to get serious about knowledge management. And you have (or are looking for) knowledge base software to prove it.

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By: Jonathan DeVore
March 26th, 2022

You need a knowledge base to support your business. A knowledge base is a great way to centralize your company’s knowledge and provide your employees access to the information they need to do their jobs.