The ScreenSteps Blog for Onboarding, Training, and Enablement (22)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

4 Tips For Creating Knowledge Base Article Titles [VIDEO]

By: Jonathan DeVore
April 19th, 2022

How should you title your knowledge base articles?

6 Call Center Systems to Evaluate Before Starting a Remote Call Center

By: Jonathan DeVore
April 17th, 2022

Two years ago, most call centers couldn’t fathom having agents working remotely. Then Covid changed all of that. Work-from-home call centers are normal now.

What's the Difference Between an Intranet and ScreenSteps?

By: Jonathan DeVore
April 16th, 2022

Sometimes people confuse a ScreenSteps knowledge base for an intranet service. Essentially, they think we are the equivalent of fraternal twins, similar with a slightly different look.

How to Create a Knowledge Base (10 Steps)

By: Jonathan DeVore
April 14th, 2022

Do you ever go to start a project and think, “That’s impossible”?

The #1 Purpose of Your Company Knowledge Base [VIDEO]

By: Jonathan DeVore
April 11th, 2022

What is the purpose of your knowledge base? Your knowledge base is there to help employees when they are stuck.

How to Start a Call Center For Your Business (3 Components)

By: Jonathan DeVore
April 10th, 2022

Your business is growing and customer calls are starting to pick up. You realize you need to figure out a customer service plan to support your customers. And, ultimately, you realize it is time for your business to have a call center.

Intranet vs Knowledge Base: Differences, Cost, & When to Use Each

By: Rebecca Lane
April 7th, 2022

Does it feel like your company’s knowledge and information are all over the place?

Top 10 Reasons Customers Love Authoring in ScreenSteps [VIDEO]

By: Jonathan DeVore
April 5th, 2022

Whenever you need to document policies and procedures for your business, you know it is going to take time.

8 Tips for Keeping Your Process Documentation Up to Date

By: Greg DeVore
April 3rd, 2022

As a user, nothing is more frustrating than reading instructions that are out of date. One of the cruelest things any organization can inflict on its users is having help files that describe buttons, icons, and features that simply don't exist anymore.

Helpjuice vs ScreenSteps: Tradeoffs For Each Knowledge Base?

By: Rebecca Lane
April 2nd, 2022

When you compare different knowledge base software companies, it can feel like you are comparing apples to apples. There are so few differences that it be difficult to choose.

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