Whenever you need to document policies and procedures for your business, you know it is going to take time.
As a user, nothing is more frustrating than reading instructions that are out of date. One of the cruelest things any organization can inflict on its users is having help files that describe buttons, icons, and features that simply don't exist anymore.
When you compare different knowledge base software companies, it can feel like you are comparing apples to apples. There are so few differences that it be difficult to choose.
If you’re in charge of knowledge management and you’re creating a knowledge base for your department, you might have the question:
You’ve decided to get serious about knowledge management. And you have (or are looking for) knowledge base software to prove it.
You need a knowledge base to support your business. A knowledge base is a great way to centralize your company’s knowledge and provide your employees access to the information they need to do their jobs.
If you have ever watched the Great British Bake Off, you know that HOW you do something is just as important as WHAT you do.
We want to believe everything in life is black and white. There’s only good and evil. There is no in-between.
What's the recipe for the perfect knowledge base article?
Who needs a knowledge base? Which industries benefit from having a knowledge base?
