The ScreenSteps Blog for Onboarding, Training, and Enablement (23)

Categories
Follow Us

Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Why How You Design Your Knowledge Base Articles Matters [VIDEO]

By: Jonathan DeVore
March 25th, 2022

If you have ever watched the Great British Bake Off, you know that HOW you do something is just as important as WHAT you do.

Pros & Cons of Using a Knowledge Base in Your Company

By: Rebecca Lane
March 24th, 2022

We want to believe everything in life is black and white. There’s only good and evil. There is no in-between.

Knowledge Base Tip: Format Articles to Support New & Tenured Employees [VIDEO]

By: Jonathan DeVore
March 21st, 2022

What's the recipe for the perfect knowledge base article?

Top 4 Industries That Need a Knowledge Base For Their Business

By: Rebecca Lane
March 20th, 2022

Who needs a knowledge base? Which industries benefit from having a knowledge base?

When to Use Call Center Scripting Software vs Knowledge Base Software?

By: Rebecca Lane
March 19th, 2022

It is challenging working as a call center agent. Customers calling your company expect call center agents to be experts at every aspect of your business when they call. And that’s a lot of pressure on one person.

How Much Information Should You Include in a Knowledge Base Article? [VIDEO]

By: Jonathan DeVore
March 15th, 2022

When you write your know base articles, is there such a thing as including too little or too much information?

How To Improve Call Center Performance Metrics and KPIs (4 Ways)

By: Rebecca Lane
March 13th, 2022

Life is about challenging ourselves. Some people naturally crave improvement, always looking for a way to get better. Others need an extra push to get better.

What is Call Center Scripting Software? How Does It Work? (+ Cost)

By: Rebecca Lane
March 12th, 2022

Have you ever been in a conversation and completely forgotten what you were going to say?

What is Call Center Software? (On-premise and Cloud-Based Options)

By: Rebecca Lane
March 11th, 2022

By the time you are an adult, you’ve probably had the opportunity to call into a call center. Maybe it was to schedule an appointment with a doctor or to figure out why the internet wasn’t working.

Knowledge Base Tip: Make Your Knowledge Base Like a GPS [VIDEO]

By: Jonathan DeVore
March 8th, 2022

Last weekend, I took my wife on a date in a part of town that I wasn’t very familiar with.

Previous All posts Next