The ScreenSteps Blog for Onboarding, Training, and Enablement (23)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

5 Types of Articles For Your Knowledge Base [VIDEO]

By: Jonathan DeVore
March 31st, 2022

If you’re in charge of knowledge management and you’re creating a knowledge base for your department, you might have the question:

How to Run a Content Workshop For Your Knowledge Base

By: Jonathan DeVore
March 30th, 2022

You’ve decided to get serious about knowledge management. And you have (or are looking for) knowledge base software to prove it.

Stonly vs ScreenSteps: Which to Use For Your Knowledge Base?

By: Jonathan DeVore
March 26th, 2022

You need a knowledge base to support your business. A knowledge base is a great way to centralize your company’s knowledge and provide your employees access to the information they need to do their jobs.

Why How You Design Your Knowledge Base Articles Matters [VIDEO]

By: Jonathan DeVore
March 25th, 2022

If you have ever watched the Great British Bake Off, you know that HOW you do something is just as important as WHAT you do.

Pros & Cons of Using a Knowledge Base in Your Company

By: Rebecca Lane
March 24th, 2022

We want to believe everything in life is black and white. There’s only good and evil. There is no in-between.

Knowledge Base Tip: Format Articles to Support New & Tenured Employees [VIDEO]

By: Jonathan DeVore
March 21st, 2022

What's the recipe for the perfect knowledge base article?

Top 4 Industries That Need a Knowledge Base For Their Business

By: Rebecca Lane
March 20th, 2022

Who needs a knowledge base? Which industries benefit from having a knowledge base?

When to Use Call Center Scripting Software vs Knowledge Base Software?

By: Rebecca Lane
March 19th, 2022

It is challenging working as a call center agent. Customers calling your company expect call center agents to be experts at every aspect of your business when they call. And that’s a lot of pressure on one person.

How Much Information Should You Include in a Knowledge Base Article? [VIDEO]

By: Jonathan DeVore
March 15th, 2022

When you write your know base articles, is there such a thing as including too little or too much information?

How To Improve Call Center Performance Metrics and KPIs (4 Ways)

By: Rebecca Lane
March 13th, 2022

Life is about challenging ourselves. Some people naturally crave improvement, always looking for a way to get better. Others need an extra push to get better.

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