Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Blog Feature

By: Jonathan DeVore
March 6th, 2022

If only implementing new software in a company was like a magic trick. All you would have to do is snap your fingers, wave a wand, or say the magic words, and it’s done. Everything is seemingly perfect. Or is it?

Blog Feature

By: Rebecca Lane
March 4th, 2022

Being a call center agent is a lot like juggling.

Blog Feature

By: Jonathan DeVore
March 1st, 2022

Having helped hundreds of people create knowledge bases in ScreenSteps over the past 10 years, I often get asked to look at policies, procedures, and knowledge base articles and give feedback on whether they look good or not.

Blog Feature

By: Jonathan DeVore
February 27th, 2022

What would happen if you gave a doctor the wrong tool in the operating room?

Blog Feature

By: Jonathan DeVore
February 24th, 2022

What content should you include in your knowledge base? Your company probably has a bunch of policies, processes, and procedures. Often, that number can be overwhelming. And, which of those actually need to go into your knowledge base?

Blog Feature

By: Jonathan DeVore
February 20th, 2022

Creating call flows can be intimidating. There are a lot of different ways to create call flows, not to mention all the different software out there to choose from.

Blog Feature

By: Jonathan DeVore
February 19th, 2022

Writing call flows for your customer service team is not for the faint of heart.

Blog Feature

By: Jonathan DeVore
February 16th, 2022

Do your call center agents struggle to follow your operating procedures?

Blog Feature

By: Rebecca Lane
February 15th, 2022

Working for a call center, you know how critical it is to provide your agents with documented policies, procedures, and call flows to help them handle calls.

Blog Feature

By: Jonathan DeVore
February 13th, 2022

Every day, employees get stuck while doing their job.