Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

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By: Jonathan DeVore
October 7th, 2021

ScreenSteps implementation timeline From start to launch, it will take about 5 weeks to 6 months to implement ScreenSteps in your company.

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By: Jonathan DeVore
October 2nd, 2021

Onboarding new call center agents takes patience, time, and money. As much as you wish you could teach a few lessons and the new agents would be ready to take any call, that’s not how training is going to happen. It happens in increments.

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By: Jonathan DeVore
September 30th, 2021

Every company has a list of dos and don’ts, cans and cannots, yeses and nos. These rules and regulations are essential for informing everyone about what is and isn’t allowed in a company.

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By: Rebecca Lane
September 26th, 2021

Until I worked for ScreenSteps — a knowledge base software company — I never realized how important it is to provide training beyond initial onboarding.

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By: Jonathan DeVore
September 24th, 2021

Step 1: Determine KPIs for compliance Call center managers and directors are constantly looking at metrics and KPIs related to performance. But, if you haven’t already, you should also establish KPIs related to compliance.

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By: Jonathan DeVore
September 21st, 2021

When your team begins looking at ScreenSteps and comparing it to SharePoint, you’re bound to hear, “How is ScreenSteps different from SharePoint? Can’t you basically do the same things in SharePoint that you can do with ScreenSteps?”

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By: Jonathan DeVore
September 18th, 2021

When I work with clients to document procedures, something funny happens.

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By: Jonathan DeVore
September 16th, 2021

Across your company, you have several departments. Each of those departments has content they need to store in your knowledge base. (After all, that’s the reason for a knowledge base.)

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By: Jonathan DeVore
September 14th, 2021

When you and your team are evaluating ScreenSteps, you might have questions like, “Why do we need ScreenSteps for a knowledge base? Don’t we already have SharePoint?”

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By: Jonathan DeVore
September 11th, 2021

Before you decide to use ScreenSteps for your knowledge base, you need to consider: