Building SOPs and help articles for your company can sometimes feel like writing a never-ending story. Once you write one job aid or help guide, something changes and you have to make an update. That revolving door of edits can be frustrating.

Learning to create content in new software can be challenging at first. It's different than what you are used to so it can feel like the new system is slowing you down.

Step 1. Identify what your performance goals are One of the biggest mistakes we see with businesses adopting new software is they don’t really define what it is they’re trying to accomplish. Or the business goals don’t really lead to an outcome.

Whether you are acquiring other banks/credit unions or opening new branches and hiring more people, you need to be able to ensure consistent service and compliance across your organization.

What is shadowing? Shadowing is a phase in call center training where your new hires watch experienced agents take calls. New hires observe how your tenured agents answer calls and use your tools and resources to help the callers.

When you are developing a training strategy for your company, you want to make sure that the tools and methodologies you are using help you take care of your employees in every phase of their jobs.

You’ve been looking for training software to help teach your employees the skills they need to do their day-to-day job.

When you decide to use ScreenSteps, the ScreenSteps team offers consulting services to help migrate your existing content into your new knowledge base.

In today’s world, we’re used to Google. If we have a question, then we can type it into Google and related answers immediately pop up. But how can we get that same user experience in our knowledge base?

When Learning & Development teams find ScreenSteps, they typically quickly understand how the employee enablement software fits into helping their employees in their daily workflow.