The ScreenSteps Blog for Onboarding, Training, and Enablement (32)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

PluralSight vs Udemy vs ScreenSteps: What Are Their Roles in Training?

By: Greg DeVore
August 15th, 2021

You’ve been looking for training software to help teach your employees the skills they need to do their day-to-day job.

5 Steps to Prepare Content For Your ScreenSteps Site (+ Consulting Services)

By: Jonathan DeVore
August 13th, 2021

When you decide to use ScreenSteps, the ScreenSteps team offers consulting services to help migrate your existing content into your new knowledge base.

3 ScreenSteps Tools That Put Information at Your Employees’ Fingertips

By: Jonathan DeVore
August 11th, 2021

In today’s world, we’re used to Google. If we have a question, then we can type it into Google and related answers immediately pop up. But how can we get that same user experience in our knowledge base?

How Can L&D Use ScreenSteps During Classroom Training? [VIDEO]

By: Jonathan DeVore
August 10th, 2021

When Learning & Development teams find ScreenSteps, they typically quickly understand how the employee enablement software fits into helping their employees in their daily workflow.

Call Center Script vs Call Flow: What Are They? When Should I Use Them?

By: Rebecca Lane
August 8th, 2021

What is a script? A script has specific words and phrases that you want agents to use verbatim. With a call center script, you expect agents to follow instructions exactly, without any variations.

3 Consulting Services ScreenSteps Offers if You Have Existing Content

By: Jonathan DeVore
August 6th, 2021

As you prepare to transfer your content into ScreenSteps, naturally, you want to make sure your existing learning materials and procedures aren’t lost. After all, you’ve put a lot of effort into those.

5 Steps to Standardize Procedures For Patient Scheduling

By: Jonathan DeVore
August 4th, 2021

Step 1: Separate the Information from the Process Even if you don’t have standardized procedures for scheduling patients, your reps probably have some kind of process or flow that they use. Either they learned it in training or they developed it on their own with the information they used in training.

How to Turn Your Flowcharts and Process Maps Into Procedures Using ScreenSteps [Video]

By: Jonathan DeVore
August 3rd, 2021

Process maps and flowcharts are great for planning. But the feedback we hear from most people who use them as procedures is that they’re not fans.

5 Best L&D Tools to Train Employees at Businesses that are Scaling

By: Jonathan DeVore
August 1st, 2021

1. eLearning delivery and management (LMS) A Learning Management System (LMS) is great for teaching employees something new and helping them gain a broad understanding of a topic. It can also be used to teach employees more in-depth concepts about something they already know a little about.

3 Different Types of Knowledge Base Software

By: Rebecca Lane
July 30th, 2021

Where do you turn to when you have a question in life? For most, the answer is probably Google.

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