The ScreenSteps Blog for Onboarding, Training, and Enablement (35)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How Long Should My Written Company Procedures Be?

By: Rebecca Lane
July 1st, 2021

When I was younger, I used to think that writing longer stories meant that you were a better writer. And while that might be true for Leo Tolstoy, the rest of us are not legendary Russian novelists.

How to Use the Screen Capture Tool in the ScreenSteps Desktop Editor [VIDEO]

By: Jonathan DeVore
June 29th, 2021

Capturing screenshots for your help guides can take a lot of time. You may be familiar with the process of: Grabbing screenshots, Annotating those screenshots using something like Microsoft Paint, Saving it to their desktop, and Inserting the image into a Word document or a PowerPoint slide.

How Long Will it Take to Launch ScreenSteps at My Call Center? (+ 7 Steps for Launch)

By: Jonathan DeVore
June 27th, 2021

Any parent knows that when you are on a long road trip, at some point you're going to hear the question: Are we there yet?

5 Tips for Writing Workflow Articles for Employees in ScreenSteps [VIDEO]

By: Jonathan DeVore
June 23rd, 2021

Have you ever needed to create a new article in ScreenSteps, but then sat there looking at the blinking cursor, wondering:

How Do You Use The 5 Moments of Need to Write Better Help Articles

By: Greg DeVore
June 22nd, 2021

You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems.

How to Use ScreenSteps to Support Employees After a Cloud Implementation [Video]

By: Jonathan DeVore
June 21st, 2021

If your team is about to implement a new cloud system in your business, ScreenSteps can help you run a great training event.

What Are Your 5 Moments of Need for Employee Learning?

By: Rebecca Lane
June 20th, 2021

I went on a hike outside of Knoxville, Tennessee the other day. Although, hike might be a generous term since, as a Colorado-raised girl, it was more of a nature walk.

How Does ScreenSteps Fill the Learning & Performance Gap? [VIDEO]

By: Jonathan DeVore
June 17th, 2021

Three days ago, Theresa (made-up name) went through your required training on how to use the new system. Now it’s time to apply what she learned.

3 Steps To Set Up ScreenSteps For Cloud Implementation Training [VIDEO]

By: Jonathan DeVore
June 16th, 2021

When your company implements new technology, you will need to create learning materials for the rollout training. And that can be intimidating.

What Type of Customer Support Does ScreenSteps Provide?

By: Amie Barder
June 15th, 2021

When it comes to starting a new vendor relationship, there’s almost nothing worse than finding the perfect match product-wise only to discover down the road that they provide terrible support.

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