You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems.

If your team is about to implement a new cloud system in your business, ScreenSteps can help you run a great training event.

I went on a hike outside of Knoxville, Tennessee the other day. Although, hike might be a generous term since, as a Colorado-raised girl, it was more of a nature walk.

Three days ago, Theresa (made-up name) went through your required training on how to use the new system. Now it’s time to apply what she learned.

When your company implements new technology, you will need to create learning materials for the rollout training. And that can be intimidating.

When it comes to starting a new vendor relationship, there’s almost nothing worse than finding the perfect match product-wise only to discover down the road that they provide terrible support.

Confession: I hate spending money. But, it turns out, sometimes life requires you to spend money, like when the transmission in your car is dying.

1. List the types of questions your call center receives Before you can start writing a call center script, you need to know what questions need to be answered. These are the questions that callers are asking the agents.

Higher-level managers look at budget money like a seed. If they plant money in a system or an initiative, they want to see it produce fruit.

1. Understanding and communicating your expectations Talk about uncomfortable conversations. But discussing your expectations on both your and the BPO’s side is a crucial conversation.