You’ve decided to switch how you create and share documents in your company. Recently, you’ve been looking at ScreenSteps and you are leaning towards using our knowledge base to create a one-stop-shop for all your company’s documentation.

You're just getting started with ScreenSteps. Since you are adding ScreenSteps software to your company, you are planning a cloud implementation training to teach your staff how to use the new software.

1. Lunch-and-learn sessions A lunch-and-learn event is a voluntary meeting during lunchtime that you invite your employees to. It serves as an additional training session, which provides you an opportunity to update your agents on any changes in the call center.

It's difficult to know exactly what you should include in your ScreenSteps Workflow Articles. When you are writing the articles, you want to provide your employees with all the information they need without overwhelming them. So, what should you include in your ScreenSteps Workflow Articles? ScreenSteps makes it fast and easy to document your procedures. You just need to know what you are writing in your procedures. In a previous blog post, I provided 5 tips on how to write Workflow Articles: Clarify when somebody uses this article Clarify what the reader needs to do What background knowledge does the reader already have? Provide additional resources Determine the minimum amount of information the reader needs Applying these tips that I use to help clients write help guides, I'll show you how I work through an article to determine what to include and what to leave out. In the 8-minute video below, I'll use the 5 tips and talk through my process so that you have an example of what to consider when constructing articles.

You’ve been working on filling your ScreenSteps site with policies and procedures, but you keep running into a few problems. Mainly, you’re not sure what types of articles you need to write to help your employees do their jobs.

Keeping your data secure is your top priority. And rightly so.

When I was younger, I used to think that writing longer stories meant that you were a better writer. And while that might be true for Leo Tolstoy, the rest of us are not legendary Russian novelists.

Capturing screenshots for your help guides can take a lot of time. You may be familiar with the process of: Grabbing screenshots, Annotating those screenshots using something like Microsoft Paint, Saving it to their desktop, and Inserting the image into a Word document or a PowerPoint slide.

Any parent knows that when you are on a long road trip, at some point you're going to hear the question: Are we there yet?

Have you ever needed to create a new article in ScreenSteps, but then sat there looking at the blinking cursor, wondering: