The ScreenSteps Blog for Onboarding, Training, and Enablement (36)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

5 Tips For Choosing the Best Knowledge Base Software For Your Business

By: Rebecca Lane
June 14th, 2021

Confession: I hate spending money. But, it turns out, sometimes life requires you to spend money, like when the transmission in your car is dying.

6 Best Practices For Writing a Call Center Script For BPO Agents

By: Jonathan DeVore
June 10th, 2021

1. List the types of questions your call center receives Before you can start writing a call center script, you need to know what questions need to be answered. These are the questions that callers are asking the agents.

4 Ways to Show The ROI of ScreenSteps For Your Financial Institution

By: Jonathan DeVore
June 6th, 2021

Higher-level managers look at budget money like a seed. If they plant money in a system or an initiative, they want to see it produce fruit.

6 Challenges to Prepare For When Outsourcing Your Call Center Overseas

By: Rebecca Lane
June 2nd, 2021

1. Understanding and communicating your expectations Talk about uncomfortable conversations. But discussing your expectations on both your and the BPO’s side is a crucial conversation.

Can I Use ScreenSteps For More Applications Than nCino?

By: Jonathan DeVore
May 28th, 2021

What other types of applications could I use ScreenSteps with? ScreenSteps primarily helps in three situations in a company:

Is it Time to Invest in ScreenSteps or Should You Continue Using SharePoint?

By: Jonathan DeVore
May 23rd, 2021

Your company has been using SharePoint for a while now. While it has helped your company in some ways, there are some capabilities that you wish you had to manage your knowledge base. So you’re considering other options.

Should I Use ScreenSteps If I Already Have a Knowledge Management System?

By: Greg DeVore
May 21st, 2021

You've come across ScreenSteps and it looks interesting. But you already have a knowledge management system (KMS). Do you really need to purchase and start using another tool?

3 Ways to Use ScreenSteps After Your nCino Launch

By: Jonathan DeVore
May 20th, 2021

The nCino launch went great. Using ScreenSteps, you were able to train your team swiftly and the employees grasped the concepts quickly.

4 Steps for Organizing and Training Your Authoring Team on ScreenSteps

By: Jonathan DeVore
May 16th, 2021

Your company has decided to use ScreenSteps for its knowledge base, which means your team of content authors will need to learn new software.

How to Show the ROI of ScreenSteps for Your Call Center (3 Ways)

By: Greg DeVore
May 14th, 2021

After exploring ScreenSteps as a documentation and training solution, you are ready to add this knowledge base software to your company.

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