The ScreenSteps Blog for Onboarding, Training, and Enablement (36)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How Does ScreenSteps Fill the Learning & Performance Gap? [VIDEO]

By: Jonathan DeVore
June 17th, 2021

Three days ago, Theresa (made-up name) went through your required training on how to use the new system. Now it’s time to apply what she learned.

3 Steps To Set Up ScreenSteps For Cloud Implementation Training [VIDEO]

By: Jonathan DeVore
June 16th, 2021

When your company implements new technology, you will need to create learning materials for the rollout training. And that can be intimidating.

What Type of Customer Support Does ScreenSteps Provide?

By: Amie Barder
June 15th, 2021

When it comes to starting a new vendor relationship, there’s almost nothing worse than finding the perfect match product-wise only to discover down the road that they provide terrible support.

5 Tips For Choosing the Best Knowledge Base Software For Your Business

By: Rebecca Lane
June 14th, 2021

Confession: I hate spending money. But, it turns out, sometimes life requires you to spend money, like when the transmission in your car is dying.

6 Best Practices For Writing a Call Center Script For BPO Agents

By: Jonathan DeVore
June 10th, 2021

1. List the types of questions your call center receives Before you can start writing a call center script, you need to know what questions need to be answered. These are the questions that callers are asking the agents.

4 Ways to Show The ROI of ScreenSteps For Your Financial Institution

By: Jonathan DeVore
June 6th, 2021

Higher-level managers look at budget money like a seed. If they plant money in a system or an initiative, they want to see it produce fruit.

6 Challenges to Prepare For When Outsourcing Your Call Center Overseas

By: Rebecca Lane
June 2nd, 2021

1. Understanding and communicating your expectations Talk about uncomfortable conversations. But discussing your expectations on both your and the BPO’s side is a crucial conversation.

Can I Use ScreenSteps For More Applications Than nCino?

By: Jonathan DeVore
May 28th, 2021

What other types of applications could I use ScreenSteps with? ScreenSteps primarily helps in three situations in a company:

Is it Time to Invest in ScreenSteps or Should You Continue Using SharePoint?

By: Jonathan DeVore
May 23rd, 2021

Your company has been using SharePoint for a while now. While it has helped your company in some ways, there are some capabilities that you wish you had to manage your knowledge base. So you’re considering other options.

Should I Use ScreenSteps If I Already Have a Knowledge Management System?

By: Greg DeVore
May 21st, 2021

You've come across ScreenSteps and it looks interesting. But you already have a knowledge management system (KMS). Do you really need to purchase and start using another tool?

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