The ScreenSteps Blog for Onboarding, Training, and Enablement (40)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

How to convince your boss to switch your knowledge base to ScreenSteps

By: Greg DeVore
March 3rd, 2021

Is your knowledge base actually worth the amount of money, time, and effort you put into it?

How different departments can use ScreenSteps in your company

By: Rebecca Lane
February 26th, 2021

You’ve been a pioneer of using ScreenSteps in your company. Now, everyone is noticing your success.

Why can’t my employees do their job after a post-training assessment?

By: Rebecca Lane
February 22nd, 2021

You’ve done it. After a few months of training a promising new hire class, they have completed the program.

12 signs that show your client needs ScreenSteps

By: Jonathan DeVore
February 18th, 2021

As a consultant, you have all the right answers. At least, that’s what your clients believe when they come to you to solve their problems.

Too busy to write ScreenSteps content? Start with these 3 articles

By: Greg DeVore
February 12th, 2021

Congratulations! Your company is growing, which means your team is growing. Or maybe there are operation changes happening. Either way, it’s an exciting time at your company.

No bandwidth to create content? Apply this new habit

By: Jonathan DeVore
February 11th, 2021

You've decided to try ScreenSteps and you know you need to create content to fill your knowledge base — but the reality is you don't have any bandwidth left to get it done.

3 ways we can help you migrate content into ScreenSteps

By: Jonathan DeVore
February 9th, 2021

If you've decided to use ScreenSteps and already have a lot of learning content stored as PDF, Word, or in your wiki, you probably don't want to leave it behind. Which means you'll have to migrate it into ScreenSteps.

4 common virtual training mistakes (+ how to fix them)

By: Jonathan DeVore
February 5th, 2021

2020 gave us all a crash course in virtual learning. One day we were all able to carry out our trusty training programs in a classroom and the next day — boom — all training had to be conducted online.

Onboarding | Call-Center

How to onboard seasonal call center agents faster

By: Rebecca Lane
January 27th, 2021

It’s that time of year again for your call center. You know it well. It’s the time when the number of incoming calls increases by 4X — it’s your busy season. You know the feelings surrounding your busiest season: supervisors are overworked from being pulled in a thousand directions, experienced agents are overwhelmed from covering complex calls, and new hires/seasonal workers are nervous (sometimes even making themselves physically ill from fear of answering calls).

How to turn technical call center guides into agent-friendly scripts

By: Jonathan DeVore
January 21st, 2021

There’s something you should know — your call center agents don’t want to read technical call center guides. I know. It hurts. Technical guides take a lot of time to create and they have a ton of detail. But they’re no fun to read. Unfortunately, the reality is that relying on technical guides is unavoidable in many situations.

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