Thus far, ScreenSteps has only been in your department, but now your boss wants to explore ScreenSteps for more departments in your company.

As a consultant that helps call centers find solutions to their problems, you know that not every solution out there is right for your clients.

You’ve bought a ScreenSteps plan and have been implementing the knowledge base software into your company. And you’ve even seen some results. But, are you receiving the full benefits of your purchase? Just turning the knowledge base on is not going to improve your process.

Is your knowledge base actually worth the amount of money, time, and effort you put into it?

You’ve been a pioneer of using ScreenSteps in your company. Now, everyone is noticing your success.

You’ve done it. After a few months of training a promising new hire class, they have completed the program.

As a consultant, you have all the right answers. At least, that’s what your clients believe when they come to you to solve their problems.

Congratulations! Your company is growing, which means your team is growing. Or maybe there are operation changes happening. Either way, it’s an exciting time at your company.

You've decided to try ScreenSteps and you know you need to create content to fill your knowledge base — but the reality is you don't have any bandwidth left to get it done.

If you've decided to use ScreenSteps and already have a lot of learning content stored as PDF, Word, or in your wiki, you probably don't want to leave it behind. Which means you'll have to migrate it into ScreenSteps.