The ScreenSteps Blog for Onboarding, Training, and Enablement (39)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

Why creating PDF guides in ScreenSteps helps you launch your site faster

By: Jonathan DeVore
March 25th, 2021

Picture this: You finally clear some time in your schedule and you’re excited to make some progress on launching the ScreenSteps website. You know that it will be a game-changer for your department when they can find procedures with a simple search.

authoring

3 Article Types You Can Create in ScreenSteps

By: Jonathan DeVore
March 24th, 2021

Sometimes, your end-users just need a simple policy. Other times, a checklist would be helpful. And still, other times they need a more thorough procedure that includes decision trees.

Documentation Managers | Documentation

How to Create PDF User Guides With ScreenSteps

By: Jonathan DeVore
March 21st, 2021

How one patient scheduling center used a knowledge base to onboard agents faster (while remote training)

By: Jonathan DeVore
March 19th, 2021

How long does it take for agents to be able to handle calls without making mistakes?

How many sites do I need for my ScreenSteps expansion?

By: Greg DeVore
March 17th, 2021

Thus far, ScreenSteps has only been in your department, but now your boss wants to explore ScreenSteps for more departments in your company.

38 ways ScreenSteps benefits contact centers

By: Jonathan DeVore
March 12th, 2021

As a consultant that helps call centers find solutions to their problems, you know that not every solution out there is right for your clients.

9 features you should use to get the most out of ScreenSteps

By: Greg DeVore
March 8th, 2021

You’ve bought a ScreenSteps plan and have been implementing the knowledge base software into your company. And you’ve even seen some results. But, are you receiving the full benefits of your purchase? Just turning the knowledge base on is not going to improve your process.

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