The ScreenSteps Blog for Onboarding, Training, and Enablement (38)

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Employee/Customer Onboarding, Training and Enablement

Come to ScreenSteps blog to learn how to onboard, train and support your employees and customers.

60-Second Tip: How to Update ScreenSteps From End-User Feedback [VIDEO]

By: Jonathan DeVore
April 23rd, 2021

Do you have a plan for your end-users to let you know when something is missing or if something needs to be changed in ScreenSteps?

8 Strategies to Help Call Center Agents Make Fewer Mistakes

By: Rebecca Lane
April 21st, 2021

It’s just another workday as a call center manager when an email titled, “April Call Center Agents Mistakes Report,” arrives in your inbox from your boss. (I’m not nervous, you're nervous.) You open the email to the following message:

What is a Knowledge Champion? (6 responsibilities when managing ScreenSteps)

By: Jonathan DeVore
April 17th, 2021

You’re the pioneer of ScreenSteps for your company. You’re the Lewis and Clark set out on a new frontier. AKA: You are the Knowledge Champion.

How Does My Learning Management System Fit In With ScreenSteps?

By: Greg DeVore
April 15th, 2021

You have a big implementation coming up and you have a lot of pressure to get it right.

Learning Cluster Design: A Conversation With Crystal Kadakia (Part 2)

By: Rebecca Lane
April 13th, 2021

This is Part 2 of a 2-part video interview series between Greg DeVore, CEO of ScreenSteps, and Crystal Kadakia, Co-Founder of Learning Cluster Design. Watch Part 1 here.

What happens to my content if I stop using ScreenSteps?

By: Greg DeVore
April 10th, 2021

Investing in new cloud software is hard. You want to be confident that you’ve found the right knowledge base solution, but you don’t know what the future holds for your company.

3 easy tips to make your knowledge base more searchable

By: Rebecca Lane
April 9th, 2021

Take a second and think: When you are alone and have a question, where is the first place you turn?

Learning Cluster Design: A Conversation With Crystal Kadakia (Part 1)

By: Rebecca Lane
April 6th, 2021

This is Part 1 of a 2-part video interview series between Greg DeVore, CEO of ScreenSteps, and Crystal Kadakia, Co-Founder of Learning Cluster Design. Watch Part 2 here. People don't learn in the same ways they did 20 years ago. And, yet, often companies are using the same old one-and-done approach to training.

5 ways PDF guides help with cloud implementation (& how to create them with ScreenSteps)

By: Jonathan DeVore
April 3rd, 2021

Your company has decided on new cloud software and now you need to prepare the training materials to teach employees how to use the system. Lucky!

Training | Call-Center

How a knowledge base helped a call center cross-train agents in one day

By: Rebecca Lane
April 2nd, 2021

It’s challenging to know how many agents you’re going to need answering calls on any given day when you work in a call center.

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