This is Part 1 of a 2-part video interview series between Greg DeVore, CEO of ScreenSteps, and Crystal Kadakia, Co-Founder of Learning Cluster Design. Watch Part 2 here. People don't learn in the same ways they did 20 years ago. And, yet, often companies are using the same old one-and-done approach to training.
Your company has decided on new cloud software and now you need to prepare the training materials to teach employees how to use the system. Lucky!
It’s challenging to know how many agents you’re going to need answering calls on any given day when you work in a call center.
After searching for innovative solutions, you’ve come across ScreenSteps.
Cue the applause — you’ve made it through the initial launch of nCino using ScreenSteps.
Picture this: You finally clear some time in your schedule and you’re excited to make some progress on launching the ScreenSteps website. You know that it will be a game-changer for your department when they can find procedures with a simple search.
Sometimes, your end-users just need a simple policy. Other times, a checklist would be helpful. And still, other times they need a more thorough procedure that includes decision trees.
How long does it take for agents to be able to handle calls without making mistakes?
